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Shipments and returns

Your pack shipment

Packages are generally dispatched within 5-10 working days after receipt of payment and are shipped via one of our suppliers. You will receive an e-mail from us, when your order is shipped with tracking information. So be aware to enter a right e-mail if you want to track your order. Also be aware to use the correct first name and surename Postal offices are strict about this. If you have any questions during this period, feel free to use the contact page to sent us a message.

Shipping fees include handling and packing fees as well as postage costs, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Shipping per order (ex.VAT)

Netherlands: €4,50

Belgium: €6,50

Germany: €6,66

Japan: €9,99

Rest of the world: €7,99

How long does the shipping take?

Shipping time varies per country to country. Here below is an indication:

Netherlands: 2-3 days
Europe: 1 week to 2 weeks
Outside Europe: 2 -3 weeks

Returns
Please contact us before sending the package

ordered items can be returned within 14 days from the moment of delivery /pick-up. Please note:
orders outside NL can only be refunded for the items
Shipping costs and the risk of returning are on your expense (sending with track and trace recommended)

Damaged item
For damaged arrivals please contact us within 48 hours from the moment of delivery / collection. Make sure to keep original packaging materials available

Received wrong items
Please contact us by using the contact form here. Please mention your ordernumber and a description of the situation

Size change
For size changes, please use the return proces. Your orginal order will be refunded and you have to place a new order